Digital arrival, patient call-in and patient portal

Introduction

In the world of Hungarian private healthcare, technological development is taking place at a rapid pace and is constantly shaping the quality, efficiency and flexibility of care. The manual processes that dominated healthcare systems for decades are lagging behind, as their efficiency is low. Paper-based documentation, complicated data management processes and outdated methods of communicating with patients are all areas where significant improvements are needed in order to remain competitive. These not only affect efficiency, but also patient satisfaction.

For today's modern private clinics, the comfort of patients and the efficiency of data management are key. Patients expect their healthcare to be as seamless as possible, from check-in to receipt of findings. In addition, data security and data protection are of prime importance.

Manual processes such as managing patients, lengthy, hand-filled documents, manual data entry, tracking data changes, and physical storage of paper-based documentation are all problems that cause headaches for institutions and discomfort for patients.

Problems of our partners

During the arrival

• Wandering patients: The lack of control places an unnecessary burden on the reception, and patients get lost in the clinic.
• Long documentation: Paperwork filled out by hand is time-consuming and prone to errors.
• Tracking data changes: Manual recording is not flexible and changes are difficult to track.
• Environmental effects: A lot of paper is expensive and harmful to the environment. Hundreds of kilos or even 1-2 tons of paper can be saved per private clinic every year.

When calling in patients

• Privacy concerns: Name calling is not elegant and can cause problems.
• Resource requirements: Escorting people takes time.
• Overcrowded waiting room: It is unpleasant and contradicts the image of private clinics.

During the handling of the documentation

• Expensive and outdated paper-based system: A lot of paper, high costs, and overloading the call center due to findings.

Solutions

The Medio Digital Clinic system offers a solution to the above-mentioned problems. It speeds up and makes the processes more efficient with new, digital tools, while making the patient experience more comfortable and human-centered.

Advantages

• Paperless administration:
  Efficiency: Instead of paper-based administration, digital processes are faster and contain fewer errors.
  Archiving: Digital documents are easier to find and store, saving space and time.

• Faster control:
  Decision-making: The flow of information accelerated by the system helps decision-making, enabling faster and more efficient management.

• Cost savings:
  Investments: Digital solutions reduce printing, mailing and storage costs, resulting in long-term savings.

• Discretion:
  Data protection: The system complies with data protection standards, ensuring the safety of patients' personal data and the protection of their privacy.

• Time saving:
  Efficiency: Automated processes allow doctors and other staff to spend more time with patients and less time on administration.

• Environmentally friendly solution:
  Sustainability: Paperless solutions reduce the ecological footprint, helping healthcare facilities to achieve more sustainable operations.

Summary

The integration of digital technologies means a new era of modern healthcare. Medio Digital Clinic's system, which we examined in this study, is an example of how technology can be effectively used to improve clinical processes such as admission, patient recall, and documentation management.

During delivery, the system makes the process more efficient and environmentally friendly with the help of dynamic document templates, subsequent data requests, and electronic signatures. In the field of patient call-in, quiet and individual notification, allocation of serial numbers and addition of displays ensure orderliness and professionalism. In terms of documentation management, the patient portal, electronic storage, and two-factor security protection represent the future.

These solutions not only make administration smoother, but also raise the entire clinical experience to a higher level. Patients receive faster and more convenient care, while data security and discretion are enhanced.

For healthcare institutions, the Medio Digital Clinic system means real cost savings through paperless administration and more efficient use of human resources. Innovative technology also allows clinics to gain a competitive edge in an increasingly crowded market.

However, it is important to mention that in order to reach its full potential, the system must be properly integrated into the particularities and processes of the given institution. Staff training and patient information are also essential so that everyone involved can make maximum use of the benefits offered by the system.