Post-test patient satisfaction measurement

INSPECTION

Customer satisfaction measurement is a useful tool that is an integral part of Medio. It can be used to significantly becomes easier manage patient feedback while reducing the burden of manual data collection. The aim of the feature is to enable patients to complete an online questionnaire independently, thus facilitating continuous monitoring and improvement of service quality.

The system gives customers the possibility to. give feedback about the service, the doctors and the experience. The feedback are updated directly in the system, which the staff of the institution immediately view and analyse.

Real-life example: After treatment, a patient receives a questionnaire by email, which they can also fill in on their smartphone. Clicking on the link in the email will take you to the questionnaire where you can give your feedback on the treatment and the doctor. Once the questionnaire has been completed, the system updates the data immediately, so that the institution's management can quickly access the latest feedback and use it to improve services.

OPERATION

• Different, concurrently running programmes per doctor or group of doctors questionnaire campaigns can be launched at

• Customizable descriptive text per questionnaire and individually definable questions can be set

• The notification e-mail may include a customizable banner, which redirects the customer to a website of your choice

• You can set how many hours after the test the system sends the questionnaire

• In case of positive ratings, you can also add a request for a Google rating at the end of the questionnaire (optional)

• The negative assessment can explain in detail the patient

FEATURES

• Create different questionnaires for different treatments

• Setting the dispatch time

• Possibility to enter welcome and information text

• Selection of doctors

• Google reviews integration

• E-mail banner option

• Managing subscribers

ADVANTAGES

• Customers can use the immediately after an investigation fill in the questionnaire, which allows you to collect data quickly

• Fires staff the administrative burden of requesting feedback

• Feedback directly from customers accurate and relevant information are provided

• Instant feedback helps the institution to can react quickly the problems that arise

• Traceablethe time at which the patient was not satisfied

• Taking into account the views of customers increase trust in the institution and satisfaction

The customer satisfaction measurement system is a modern solution for healthcare institutions to improve operations and increase customer satisfaction in a targeted way. It helps institutions respond quickly and efficiently to customer feedback, improving service quality and customer satisfaction.

CONTACT

If you have any questions about the new function, please contact us!