Daktela contact center
Improve your clinic’s communication with the seamless integration of Daktela’s omnichannel call center solution and the Medio healthcare platform. From one interface, handle patient inquiries, bookings, and data updates with speed and confidence—whether at the front desk or working remotely.
#1. Real-time patient identification
#2. One-click access to patient records
#3. Seamless appointment scheduling
Book, update, or cancel appointments in seconds—directly within the Daktela interface using Medio’s powerful scheduling engine.
Other functions
Omnichannel usage
Omnichannel usage
Handle voice, video, SMS, email and chat from one system.
AI smart dialing
AI smart dialing
Predictive and progressive dialing for outbound campaigns.
Full call recording
Full call recording
100% recording and supervisor access for quality assurance.
Digital consent & signature
Digital consent & signature
Automatically triggered document workflow through Medio.
Click-to-call button
Click-to-call button
Enables patients to initiate calls directly from your website.
Integrated chatbot support
Integrated chatbot support
Works with third-party messaging and chatbot platforms.
Frequently asked questions
Related modules
Daktela - auto call
Telemedicine
English 
Hungarian 
